2022/07/25 (updated 2023/12/19)
This article was originally written on the official forums.
Generally speaking it is best to contact support for the company you purchased the product from. For example, if you purchased Saki from ANiCUTE you should contact ANiCUTE even though Saki is a Dreamtonics product, and you should send the email from the same address you used when purchasing the product.
If you need to contact a company which does not offer support in your language, it is recommended to use DeepL to translate your message. Make sure you include the original English message along with the machine-translated version.
Keep in mind that there may be a significant time zone difference between yourself and the support staff, and that they typically do not work on weekends. You may need to wait 1-2 days for a response depending on the timing of your inquiry, or more on weekends.
If you still do not receive a response after multiple weekdays, consider reaching out to Dreamtonics even if they were not the company you originally purchased from.
Store: https://store.dreamtonics.com/shop
Email: support@dreamtonics.com
Languages: Japanese, English, Mandarin Chinese
Time zone: UTC+9 (Japan Standard Time)
Some users have reported that responses from Dreamtonics fail to arrive at addresses from certain email providers. If you do not receive a response after multiple weekdays, consider re-sending your request from a common provider such as Gmail.
The other email address listed on the Dreamtonics website (inquiry@dreamtonics.com) is for business inquiries and hiring purposes only. Please be considerate to the support staff and use the correct support address mentioned above.
Store: https://www.ah-soft.com/synth-v
Support Webpage: https://www.ah-soft.com/support
Languages: Japanese
Time zone: UTC+9 (Japan Standard Time)
AHS uses Cleverbridge for digital order fulfilment. If you need to recover a lost product code or order confirmation you likely do not have to contact support at all. By entering your email address on the Cleverbridge website a link will be sent to you with a summary of your past orders.
Store: https://quadimension.taobao.com
Email: project@quad-stardust.com
Languages: Mandarin Chinese, English
Time zone: UTC+8 (China Standard Time)
Store: https://www.anicute.com
Email: eshop@animen.com.tw
Languages: Japanese, Mandarin Chinese, English
Time zones: UTC+8 (Taiwan National Standard Time), UTC+9 (Japan Standard Time)
ANiCUTE support can also be reached via a contact form at the bottom of the Order Details webpage. Log in to the website and view your past orders via the top right menu, then select the "Contact Us" link for the relevant order or navigate to the order's detail page and scroll down.
The other email address listed on the ANiCUTE website (volor@animen.com.tw) is for business inquiries only. Please be considerate to the support staff and use the correct support address mentioned above.
Store: https://www.eclipsedsounds.com/shop
Email: contact@eclipsedsounds.com
Contact Form: https://www.eclipsedsounds.com/contact
Languages: English
Time zone: UTC-5, UTC-4 during summer (Eastern Standard/Daylight Time)
Store: https://audiologie.us/collections/voice-databases
Email: info@audiologie.us
Contact Form: https://audiologie.us/pages/contact
Languages: English
Time zone: UTC-8, UTC-7 during summer (Pacific Standard/Daylight Time)
Support hours: Thu-Fri 10AM-6PM, Sat 9AM-3PM
Order confirmation emails from Audiologie suggest that you can send support requests to no-reply@audiologie.us, however it seems strange that they ask people to reply to their "no-reply" address, so it is likely better to use the contact form or "info@audiologie.us" address mentioned above.
While Audiologie voice databases can be used commercially, commercial use of the character design and image likeness requires that you contact them to request permission at info@audiologie.us.
Store: https://voicemithshop.cashier.ecpay.com.tw/category/40133
Email: voicemith168@gmail.com
Languages: Mandarin Chinese, English
Time zone: UTC+8 (Taiwan National Standard Time)
The Voicemith website also lists vs@voicemith.com as an additional contact method, though the gmail address above is the one provided for their web store.
Store: https://www.ssw.co.jp/products/synth_v/index.html
Support Webpage: https://www2.ssw.co.jp/support2/contents/support_access/
Languages: Japanese
Time zone: UTC+9 (Japan Standard Time)
Store: https://www.amazon.co.jp
Support Webpage: https://bushiroad-music.com/contact/
Languages: Japanese
Time zone: UTC+9 (Japan Standard Time)